Refund policy

Brand Partner Group (Brandwear) – Refund/Exchange Policy

Goods supplied as ordered (correctly) will not be refunded unless the product is faulty, is not doing what it is supposed to do, is significantly different to those shown in pictures or in the product description. The Customer will be responsible for inspection of goods when received. Faulty goods must be advised of within 48 hours of receipt and returned within 7 days of receipt of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued. We will need to have the item assessed by the manufacturer to determine whether or not the Customer will be entitled to an exchange, or refund.

Decorated goods (goods that have been embroidered, screen printed or marked in any way with your Logo or Artwork) cannot be returned, exchanged or refunded unless faulty or required by law.

The Customer will be responsible for the costs of return shipping and any re-shipping on exchanges.

For full terms please refer to terms and conditions on this website.