RETURNS AND EXCHANGES

Goods supplied as ordered (correctly) will not be refunded unless the product is faulty, is not doing what it is supposed to do, is significantly different to those shown in pictures or in the product description. The Customer will be responsible for inspection of goods when received. Faulty goods must be advised of within 48 hours of receipt and returned within 7 days of receipt of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued. We will need to have the item assessed by the manufacturer to determine whether or not the Customer will be entitled to an exchange, or refund.

Decorated goods (goods that have been embroidered, screen printed or marked in any way with your Logo or Artwork) cannot be returned, exchanged or refunded unless faulty or required by law.

All approved returns must be advised of within 48 hours of receipt and received within 7 days.

All returns and exchanges must be approved by Brand Partner and are at the discretion of Brand Partner unless required by law. All returns and exchanges must be accompanied by a Returns and Exchanges form, which will be emailed to the Customer on request (once the Customer return request is approved).

All returned items must be in their original packaging (individual poly bags where supplied), with tags attached and in an unworn, unmarked condition, smoke free and in sale condition. All items will be inspected on return and any items not in a sale condition will not be accepted for return or exchange.

Brand Partner reserves the right to reject returns if the goods are returned in a soiled, worn or an unsalable condition on receipt.

A minimum restocking fee of $5.00 per item is applicable to all exchanges and will increase with the quantity of items ordered (if the items are returned to Brand Partner’s manufacturers for non-stock items these fees can be 5-10% of the order total), to cover handling, administration and re-shelving procedure time unless exchanging goods due to the product being faulty, or required by law.

Any returns outside of the terms and conditions will be made only at the discretion of Management of Brand Partner. All returns and exchanges must be confirmed as purchases made with Brand Partner.

REFUNDS

Goods supplied as ordered (correctly) will not be refunded unless the product is faulty, is not doing what it is supposed to do, is significantly different to those shown in pictures or in the product description. The Customer will be responsible for inspection of goods when received. Faulty goods must be advised of within 48 hours of receipt and returned within 7 days of receipt of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued. We will need to have the item assessed by the manufacturer to determine whether or not the Customer will be entitled to an exchange, or refund.

Decorated goods (goods that have been embroidered, screen printed or marked in any way with your Logo or Artwork) cannot be returned, exchanged or refunded unless faulty or required by law.

For full terms please refer to terms and conditions on this website